2. Call Centers

Call centers are one of the largest business sectors which connect an organization to its customers/consumers. Customer service, retention and new customer acquisition are the main focus of call centers. While customer relationship is considered as one of the main pillars of business, a need of business and professional communication raised have been appeared in every both product and service oriented industries.

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While many of their parent company’s hard skilled employees miss soft skills like business communication, and also it is tough to manage large volumes of telephone calls, it makes most of the companies to outsource these tasks. Along with providing product support, they also do surveys, advice customers of promotions and also tele-marketing.  But, it has become a disturbance as public started to get number of calls and even the communication difficulties has encountered talking with foreign BPOs.

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