Teleperformance

High attrition and short management spans are two common traits of any Business Process Outsourcing (BPO) company. Being among the one the world’s largest BPOs, it has managed to keep attrition low and win accolades around the world.

Sanjay Mehta, senior vice president, says, “We have re-wired HR to focus on talent excellence. Most people in this team are those who have been successful in customer experience delivery. They replicate the same process for enhanced employee experience delivery."

With cutting edge thinking of ceasing separate HR cell and handing it over to op. managers, improves overall output of a company. “When people move up the ranks and take up cross functional responsibilities -like, operations moving to talent excellence -overall understanding is better." Neha Sethi, Vice President, Marketing.

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