How Chatbots Can Strengthen the Current Educational Sector in India?

How Chatbots Can Strengthen the Current Educational Sector in India?

AI-driven bots are now becoming a familiar sight for human interactions in this technology-driven world. Technology giants are spending billions of dollars to develop or acquire message-based platforms to fuel their global business ambitions. However, the natural human being’s desire to connect and communicate paved the way to the birth of the eighth wonder of the world, i.e. the Internet. Currently, trillions and zillions of conversations take place via computers, smartphones and other smart devices.

Large technology platforms such as Facebook, WhatsApp, Google, Twitter and LinkedIn believe that chatbots are the next big thing capable to transform the Internet. Smart assistants such as Apple’s Siri and Amazon’s Alexa have already established their spot in the modern home. Not only enterprises, but also online shopping sites employ chatbots for interacting with customers, which makes the whole process faster and easier. Chatbots are now used to answer queries, manage customer support, diagnose healthcare issues and are used for counselling as well.

It is estimated that in India, 855 million smartphones will be used by 2022. Introducing chatbots in education sector has already begun to make a fruitful impact. Even though, it can’t replace the schools, colleges or teachers, it can definitely provide the necessary knowledge and skills in local languages to the people who cannot afford education or do not have the time for full-time education.  According to a recent research conducted in India, over 200 million new job seekers will be entering the Indian economy as graduates over the next decade. However, to train these burgeoning populations of learners, the government is spending over 17,000 crore under the Skill India Mission.

Using chatbots in educational sector, learning can be brought to them with ease and when needed. Also, it can completely change the way learning and development is done by providing a highly intelligent, tailored and interactive learning program. A complex lesson part can be taught with just a 10-minute chat session with its speed, ease and inexpensive characteristics.

Moreover, chatbots are a low-cost platform that can integrate and offer human expertise to learners without any expensive learning infrastructure. The disruptive learning technologies are much needed for the learners and job seekers in order to keep them updated with the latest educational trends. The chat phenomenon is suited for the small screens and the failures of e-learning can be resolved with chat-learning, which will also help save money.

Exploring the education community and making use of opportunities to improve access and outcomes with the chatbots is indeed the right move for the sector. In fact, students, teachers and parents can benefit with these low cost messaging-based learning platforms as these chatbots can work within the existing platforms and systems to enhance the education schemes by replacing the current technology. All it requires from the population is to get engaged with the chatbots and evolve.