Presentation

Addressing a team is an essential part of IT meetings which is not restricted to Team Leads TL’s alone. It is the duty of each member to present a given topic to their co-workers as well as higher-ups. While the vital part in any presentation lies in delivering the message across, it is the duty of an IT professional to contribute his share of value without a hitch. 

Customer service know-how

Serving as a part of the IT field requires assisting people at a regular basis thus it is essential to build the needed people skills while addressing queries. With the right attitude, listening skills and empathy one can bring out the best positive results in any given situation.

Patience

Patience plays a significant role in an IT professional's day to day work task. Whether it lies in training newbies, aiding tech illiterate employees or simplifying complex matter, patience is an essential virtue that must be maintained throughout one’s professional career.

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