2. Confusion of Control: Many times we think that we can handle the effect of the situation in spite of the odd state prevailing in our workplace. This for instance can be very well explained in a situation where employees think that if they do their job well and meet the targets well in time, then they should be able to remain onboard as long as they want. However, the author explains that he is quite sure that a lot of people were using this self deception technique last year and learned the hard way it does not work. As approximately 19.5M unemployed people till date have learnt there is no such thing as convenient job security.

3. The Better-than-Average outcome:  Explaining an incredible example of Sam says, “based on a scale of 1-10, with 1 being absolutely socially useless and 10 being the best, he frequently asks his students how strong their social skills are?” Highlighting his experience he says, “When I ask my students this in class, the average response is an eight or a nine. Even when I tell them to limit their comparison group to Tufts students, far more that have tell me their social skills are better than average. Impressive, no? Either I’m the luckiest professor at the university or a large percentage of those students are kidding themselves.” Further Sam defined that “I’m better-than-average” mentality is quite popular. He noted that one study demonstrated that 86 percent of managers think they are more correct than their counterparts. Therefore, he asks a question to the readers that, how many times have you thought to yourself, “I’m better than my colleagues.” “Better still, when’s the last time you contemplated how much better you are than your boss?”