Boost Employee Performance with Metrics & Storytelling
By SiliconIndia | Tuesday, January 24, 2012
The best way to implement this method is by using the indicators which are Leading and Lagging. If manager makes out the difference between the performances (Leading) and the expected (Lagging) outcomes then the employees can join the indicators to understand about their own stand.
Storytelling is said to be the best technique to make employee understand the strategic level importance of their performance by joining the indicators. Some best books which every manager should have to master the art of storytelling are, "The Leader's Guide to Storytelling: Mastering the Art and Discipline of Business Narrative" and "The Secret Language of Leadership: How Leaders Inspire Action Through Narrative", written by Steve Denning, who served World Bank for several decades.
There should be a link and alignment between individual and collective metrics to keep up a sound measurement practices and to give a Real time feedback in any growing organization. The three strata of metrics i.e Organizational-level (i.e., "boulders"), Team- or work area-level (i.e., "rocks") and Individual-level (i.e., "pebbles") should be connected to set goals and to implement the best managerial practice for the betterment of both the employees and the firm.
The dots of performance when coupled with storytelling and feedback will make employees clear about what's working on and this will remove the fear and give the organization an untapped potential of their employees which they can nurture for a mutual growth.
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