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3 Ways to Achieve an Agile Workplace

By SiliconIndia   |   Tuesday, April 10, 2012
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Bangalore: Nothing is guaranteed in at least what we learnt from the ever changing economy. The reduction in the workforce and slow down in the hiring process are the main concern for the workplaces to remain viable in the volatile market. This has led the managers to think differently in what ways they can engage weary workforce and executives to consider flexible workplace strategies says Tresha Moreland, An HR Professional. Here are the three ways to achieve an agile workplace according to Tresha.

1. Understand your customer: One of the true facts is that "Customer has a long memory", if they have a bad experience with a company regardless of the bad economy. MSN Money in its annual Customer Service Hall of Shame survey observed that while workplaces have stood up to prove their mettle, many have failed to support the customer during these difficult times. One can hope that economy will turn around long term and the competition will continue to become fierce both in revenues, and in talent. Once the economy improves, it is expected that turnover numbers will increase and talent will be hard to find. Tresha stress on the "Customer focused training" which can yield a good return on investment. And perhaps now would be a good time to try innovative customer service models to win back hurting consumers.

2. Intellectual honesty: According to a survey conducted by Cisco in October 2009, "many US organizations are not fully prepared for workplace unavailability." In fact, the results of the survey indicates that "the majority of companies are not considering the importance of remote-access solutions for potential business interruptions, focusing more on business needs under normal conditions." Interestingly the survey also reports that in most cases, "the cost to implement remote access across an entire workforce is a fraction of what the loss of business would be if employees could not work remotely during a crisis." The main reasons behind these would be lack of use in Contingency planning. Contingency planning is what in being realistic and applying common sense strategies in the event possible issues should occur that could negatively impact business operations and revenues. Contingency Planning, Inc. reports that the most common disasters are power outages, fire, human error, earthquake, fraud/hacker, burst pipe/flood, and virus. Once all possible issues/threats are identified, plans can be developed that will protect operations/revenues.

3. Continuous improvement but with balance: Some of the workplace has lost there balance between operational efficiency and employee engagement in order to struggle for workplace survival. The managers are worried about upsetting employees can become paralyzed from making tough decisions, and moving on continuous improvement initiatives. It is the savvy manager who has the courage to make and execute on the tough decisions can only balance those decisions with being fair and objective.

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